Refund Policy

Effective for all orders placed on our platform

Please read this policy carefully before placing an order. By completing a purchase, you agree to the terms outlined below. We are committed to ensuring a fair and transparent experience for all our customers.

1. General Principles

At Noira, we take pride in the quality of every piece we curate. In the event of a valid issue with your order, we offer resolution in the form of store credit, a discount code, or a gift card. Please note:

  • All resolutions are issued exclusively as store credit, discount codes, or gift cards. No monetary refunds will be processed to the original payment method or bank account under any circumstances.

  • Shipping and handling charges are non-refundable in all cases, including cancellations, returns, and exchanges.

  • Prepaid orders that are confirmed cannot be cancelled. No refund, store credit, or resolution of any kind will be issued for cancellations of confirmed prepaid orders.

  • COD orders may be cancelled before dispatch. However, any partial payment collected at the time of placing a COD order is non-refundable upon cancellation.

  • All requests must comply with the conditions stated in this policy. Requests that do not meet eligibility criteria will be rejected.

2. Exchange Policy

2.1 Eligibility & Timeframe

Exchange requests must be raised within 48 hours of the delivery date as confirmed by our logistics partner. Requests raised after this window will not be entertained.

  • Exchanges are accepted only for: wrong item delivered (incorrect design, style, or SKU) or manufacturing defects confirmed upon delivery.

  • Exchanges are not available for change of mind, size issues, or any reason other than the above.

  • Products must be unused, unworn, and in their original condition with all original tags, packaging, and accessories intact.

  • Items showing any signs of use, alteration, or customer-caused damage will not be accepted.

  • Each order is eligible for a one-time exchange only. Once processed, no further exchange requests will be accepted for that order.

2.2 Exchange Charges

  • A reverse logistics charge of ₹150 is applicable on all exchanges and must be paid by the customer at the time of raising the request.

  • This charge covers the cost of pickup and re-shipment and is non-refundable regardless of the outcome.

2.3 Reverse Pickup

  • Once an exchange request is accepted, a reverse pickup will be arranged within 3 business days from the date of acceptance.

  • If your pin code is not serviceable for reverse pickup, you will be required to self-ship the product to our warehouse address.

  • Self-shipped parcels must be sent via a trackable courier service. Noira is not responsible for parcels lost in transit.

  • Self-ship courier charges will not be reimbursed.

2.4 Exchange Product Delivery

  • The exchange item will be dispatched only after the original product is received at our warehouse and passes quality inspection.

  • Products that fail quality inspection (damaged, used, missing tags, or missing original packaging) will be returned to the customer and the exchange request will be rejected.

  • Delivery of the exchange product typically takes 10–15 business days from the date of successful quality inspection.

2.5 Exchange Value

  • If the exchange product selected is of higher value, the customer will need to pay the difference before the exchange order is processed.

  • If the exchange product is of lower value, the difference will be issued as store credit in the form of a discount code or gift card.

3. Return Policy

3.1 Eligibility & Timeframe

Return requests must be raised within 48 hours of the delivery date as confirmed by our logistics partner. No return requests will be accepted beyond this period.

  • Returns are accepted only for: manufacturing defects or incorrect product delivered.

  • Returns are not accepted for change of mind, size preferences, or aesthetic dissatisfaction.

  • All returns are subject to verification and quality inspection at our warehouse before a resolution is issued.

3.2 Non-Returnable Items

  • Earrings — strictly non-returnable for hygiene reasons, even in the case of a wrong order.

  • Customised or personalised jewellery.

  • Items purchased during a sale, at a discounted price, or as part of a promotional offer.

  • Items that have been used, worn, altered, or damaged after delivery.

  • Products not returned in their original packaging with all tags, labels, and accessories intact.

  • Any item returned without valid unboxing video proof (as required under Section 5) will be automatically rejected.

3.3 Resolution for Accepted Returns

  • Upon successful return and quality verification, the resolution will be issued exclusively as store credit in the form of a discount code, gift card, or wallet credits.

  • The resolution amount will equal the amount paid by the customer for the returned item, excluding any shipping charges.

  • No cash refunds or bank transfers will be processed under any circumstances.

3.4 Return Rejection Criteria

Noira reserves the right to reject any return request if one or more of the following conditions are observed:

  • The item is not returned in its original packaging with all tags and labels intact.

  • The item shows signs of use, wear, alteration, stains, or damage.

  • The return is initiated after the 48-hour window from delivery.

  • The return request does not include valid unboxing video proof.

  • The return reason does not fall within accepted criteria (wrong item or manufacturing defect).

  • The item belongs to a non-returnable category such as earrings or sale items.

4. Cancellation Policy

4.1 Prepaid Orders

  • Prepaid orders cannot be cancelled once confirmed in our system.

  • No store credit, discount code, or refund of any kind will be issued for cancellations of confirmed prepaid orders.

  • We strongly recommend reviewing your order carefully before completing payment.

4.2 COD Orders

  • COD orders may be cancelled before dispatch by contacting our customer support team at care@noiraonline.com.

  • Any partial payment collected at the time of placing a COD order is non-refundable upon cancellation.

  • Repeated cancellations or refusal to accept COD deliveries may result in restrictions on future COD eligibility for your account.

5. Mandatory Video Proof Requirement

To protect both our customers and our brand against transit damage and incorrect delivery claims, unboxing video proof is mandatory for all return and exchange requests.

  • You are required to record a continuous, unedited video from the moment you begin opening the parcel until the contents are fully visible.

  • The video must clearly show the outer packaging, the unsealing process, and the product as received.

  • Returns or exchange requests submitted without valid video proof will be rejected without exception, regardless of the reason stated.

  • The video must be ready to share with our support team when raising the request.

Tip: We recommend recording every unboxing immediately upon receiving your Noira order to ensure your request can be processed smoothly, should an issue arise.

6. Store Credit, Discount Codes & Gift Cards

  • Store credit issued in the form of discount codes or gift cards is valid for 12 months from the date of issuance unless otherwise stated.

  • Store credit cannot be converted to cash and is non-transferable.

  • Store credit cannot be applied towards shipping charges.

  • Noira reserves the right to modify the validity period or terms of store credit with prior notice.

7. How to Raise a Request

To raise a return or exchange request, follow these steps:

  1. Step 1: Contact us on whatsapp at +91 9625772757 or raise a ticket at care@noiraonline.com within 48 hours of delivery.

  2. Step 2: Provide your order ID, the nature of the issue, and your unboxing video.

  3. Step 3: Await confirmation from our team within 2–3 business days.

  4. Step 4: Follow the pickup or self-ship instructions provided. Upon return verification, your store credit or exchange will be dispatched.

8. Contact Us

If you have any questions or need assistance with a return, exchange, or any other concern, our team is here to help.

  • Email: care@noiraonline.com

  • Response time: within 2 business days


IMPORTANT NOTICE: This policy is subject to change at our discretion. The version published on our website at the time of your order will apply. Noira reserves the right to refuse any request that does not comply with the terms above.